|Please read these Terms and Conditions as they apply to the Gold4U.com Gold Redemption Program and are legally binding on you. If you do not agree with these Terms and Conditions you should not participate in the Gold Redemption Program.
Requirements For Use
Every customer participating in the Gold Redemption Program must be at least eighteen (18) years of age. Each customer must be the legal and lawful owner of any item sent. You may not act as agent for the actual owner. In its sole discretion, we may at any time require proof of or compliance with the requirements set forth in this paragraph.
Types of Precious Metals Accepted
We accept all purities and karats of gold and platinum.
Removal of Precious Stones
Please remove any stones attached or affixed to the gold and/or platinum you send in. Stones will not be appraised and will not be returned.
Risk of Loss
Customer shall be solely responsible for the risk of loss of any item in transit. Customer may insure, at customer’s own expense, any parcels sent and we will cooperate with you and the carrier in the event a parcel is lost in transit. We strongly recommend you to insure your package if you suspect the value exceeds $100. We reserve the right, in our sole discretion, to reject delivery of any mail, envelope or package which appears to be damaged, opened, or tampered with, and any such mail, envelope or package will be returned by the carrier to you. We will have no liability, and you hereby waive any and all liability, for any return or attempted return of any damaged, opened or tampered with items.
All gold and/or platinum you send in is considered scrap metal. As such, we will not be responsible for any scratches, marks, dings, dents, scrapes, discolorations, blemishes or other damage to the gold and/or platinum if it is returned to you.
Time for Processing
From the time you submit your item to us, please allow approximately ten (10) business days for us to give you an appraised value. At our sole discretion, we will give you an appraised value by email. After we have provided you with an offer to purchase your item, you will have five (5) business days in which to accept or reject our offer. If you reject or fail to accept our offer within five (5) business days, our offer will automatically expire and your item will be returned to you. If you accept our offer, we will transmit payment to you within five (5) business days of your acceptance. Nothing herein shall obligate us to address a submission or make an offer.
Waiting Period For A Claim of Loss
All claims of loss shall be subject to a thirty (30) day waiting period so that we can investigate any potential claim. After the required thirty (30) days have elapsed, you must request and submit a claim form to us. Each claim form shall be completed in its entirety and shall be accompanied with all required documentation as set forth therein. Failure by you to complete the form in its entirety and/or to provide the requisite documentation shall result in a denial of your claim.
Limitation of Liability
Gold4U.com & A&B Refining, including, but not limited to any of its affiliates and fulfillment partners, will not be liable for (a) any incidental, indirect, special, consequential, punitive damages, or loss of profit or opportunity; (b) claims, demands, or actions for any subrogation claim brought by your insurance carrier, and, by submitting an item to us, you expressly and specifically waive any such subrogation claim as well as on the behalf of your insurance carrier. Our entire liability and your exclusive remedy is and shall be expressly and specifically limited to the lesser of the following sums: The liquidation value placed on the total contents by us in our sole discretion; One third (1/3) of the appraised value of the contents according to an appraisal submitted by you to us, which appraisal was issued prior to the shipment of the item to us; or One Hundred Dollars ($100.00). You expressly acknowledge and agree that if there is no appraisal which was issued prior to the contents being submitted, our stated liquidation value shall be conclusive and binding and further, in no event shall our liability exceed One Hundred Dollars ($100.00). By submitting the item, you explicitly and expressly accept this limitation of liability.
Return Insurance Liabilities
We will insure any item returned to you with a value, as determined by us in our sole discretion, for the greater of $15.00 or two (2) times the appraised value up to $100 (regardless of whether and in what amount it was insured for when mailed by you). We will not insure any item with a value of less than $15.00. We will, in our sole discretion, choose the return carrier, insurance and receipt verification method for each transaction. You will be billed for any return postage and insurance expenses. We will have no liability whatsoever in connection with the return of any item to you.
This Agreement shall be governed by the laws of the State of Florida without regard to its conflict of law principles. Our failure to exercise or enforce any right or provision under these terms and conditions will not be deemed to be a waiver of such right or provision. If any provision of these terms and conditions are found by a court of competent jurisdiction to be invalid, the court shall modify said provisions to effectuate the parties' intentions, and the other provisions set forth in these terms and conditions remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to any transaction must be filed within one (1) year after such claim or cause of action arose or be forever barred. Any claim or cause of action by either party must be filed exclusively in the state courts located in Florida. The prevailing party in any claim shall be entitled to reimbursement for any and all costs incurred, including any effort at dismissing an action filed in a jurisdiction other than Florida.